Returns & Exchanges

At Eagle Creek, we stand behind the durability of our gear and offer a 30-day return policy for unused items in their original packaging. Whether you need a different size or changed your mind, we make the process seamless so you can get back to your adventures.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email.

• 3.
  Pack Your Gear

  Securely place the items in their original packaging, ensuring all tags are attached, and affix the return label to the outside of the box.

• 4.
  Ship and Refund

  Drop off your package at any authorized carrier location; your refund will be processed to the original payment method within 7-10 business days of receipt.