Frequently Asked Questions
Everything you need to know about your Eagle Creek experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. Express 2-day shipping is also available at checkout for urgent orders.
How do I initiate a return or exchange?
You can return unworn items with original tags within 30 days of purchase. Simply visit our online Returns Portal to print a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Are your materials sustainably sourced?
Yes, Eagle Creek is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and partners who follow fair-trade manufacturing practices.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.